Access & Changes
In order to access My Tello mobile app, you need to log in with your Tello number and the password registered in the online account or use the social media login available. We will try to keep you logged in so you can skip entering such details every time you use the app. If you delete the app, your online account with us will not be affected in any way.
If you want to correct or complete your personal information associated with the app, you need to go to My Information tab in the app menu.
Personal data we collect
We do not collect personally identifiable information as you are using the apps.
Personal data is any kind of data that can identify you as an individual. In order to provide you the service via the app, we collect the following information on the website, when you open your Tello account:
- First and last name
- Your email registered on Tello.co.uk
But when you log into the app you provide:
How we use personal data
- Your Tello phone number
- Your Tello password
The App does not collect any personal information. It reads the personal information provided when opening an account in order to deliver you the service.
The app uses information collected by Tello.co.uk:
- to deliver the service according to Tello.co.uk account settings
- to remember information from the first time you logged into the app, so you will not have to re-enter it every time you use the app
We will not transfer any personal data from the account associated with the app to third parties. Also, to constantly improve the service and solve application crashes, we send some technical and non-personal data to our servers.
Data that is read by the App
The data read by My Tello app is the IP, the country and the device specifications. In-app purchase requires the app to read the payment data necessary to process payment, but that is not collected or stored.
In order to provide you the best service, My Tello app imports your phone Contacts automatically. We do not collect or store such info, but only access it to display it in the app and optimise your user experience.
In order to deliver the calling service, the app uses your phone's microphone to read your audio message and transfer it to the other party you are talking to. The app has NO audio Record function.
The data we access and collect in order to improve app usability and the service in general is non-identifiable. It IS NOT Personal Data, but device info like the type of phone or tablet, and the device's operating system.
Cookies & Similar Technologies
The app DOES NOT collect any IDFA (Identifier For Advertising) or other data for analytics.
For added protection of your balance you have the possibility to logout the app after each session. Otherwise, we'll try to keep you logged in, for an easier access to the app. In-app purchases are Verified & Secured. Please consider that anyone who accesses your phone can also access your app.
Updates to this Policy
We reserve the right to update or modify this Policy according to legal requirements or service updates, with or without notice.