There are several ways for you to make a complaint if you are not satisfied with the service provided by Tello. It is the intention of Tello to resolve a customer complaint, where possible, during your first point of contact with Tello. Where a complaint cannot be resolved in this way, you will be advised of a timescale for the investigation and resolution of your complaint by Tello, and afforded the opportunity to escalate the complaint within Tello if you still are not satisfied with the resolution. The different ways you can make a complaint about the service provided by Tello are described below:
Dial 32100 from any Tello pre-paid SIM Account. Phone call is free.
Dial 02035147110 from any other phone. Local charges will apply.
Dial from any phone. International charges will apply.
Our Customer Service lines are open 24/7.
Complete the email form at
Email us at firstname.lastname@example.org